The Philippine National Police launched “E-Sumbong,” an online system that aims to cater to citizens’ complaints within their communities within a short period of time. 

PNP chief Police General Guillermo Eleazar explained that residents’ complaints received within the first 24 hours in the online portal will be prioritized as the PNP will “immediately act and resolve the complaints.”

“In our improved complaint referral system, every complaint or concern is urgent. Police should always think that time is of the essence when they receive a call or text from our countrymen,” Eleazar said in Filipino.

The said enhanced referral system will also help the police force to regain public trust.

“Our goal is to strengthen the public’s coordination with police. If the public sees how promptly we respond to their complaints, I’m sure their trust for the PNP will return,” Eleazar said in Filipino.

Meanwhile, Eleazar ensured that the PNP Anti-Cybercrime Group will immediately investigate incidents to avoid hoax reports from citizens. 

“We can ask the ACG which will have access to our system to conduct an investigation. Our ACG has the talent to do this but the public who will try to send fake reports, these are well-documented, you will be sanctioned. If you commit violations under our Anti-Cybercrime Law, you will face the consequences,” Eleazar said in a mix of Filipino and English.

Concerns or complaints within a community may be reported to PNP hotlines 0919-160-1752 (Smart); 0917-847-5757 (Globe).

E-Sumbong can also be accessed via email, e-sumbong@pnp.govph; Facebook  (; and its website: Ronald dela Cruz