Around 200,000 Maynilad Water Services Inc. customers affected by water service interruptions shall receive a huge refund in their water bills next month, according to the Metropolitan Waterworks and Sewerage System-Regulatory Office (MWSS-RO).

MWSS-RO Technical Regulations Area-Operations Monitoring manager Engr. Joel Dominguez said during the public information drive for the affected Maynilad customers that the agency “found out during the period December 23 to January 15, there was service level breach in the areas of Parañaque, Muntinlupa, Las Piñas, and Cavite which includes Bacoor, Imus, Noveleta, Rosario, and Cavite City.”

“There are actually 222,221 affected customers during the interruption,” Dominguez said.

The previous service interruption was under the MWSS-RO’s investigation where they found that Maynilad violated its service obligation of an uninterrupted 24-hour supply in areas served by the PWTPs.

The MWSS-RO then ordered Maynilad to rebate or refund the affected customers amounting to P27.477 million. 

“We have computed a total penalty for those accounts with no water for more than 24 hours in the amount of P6,794,166.67. Followed by customers with intermittent supply… the computation was P20,673,450.46,” Dominguez said.

The refund shall be reflected in the bills of affected customers next month.

“The rebate for those who were rendered no water for more than 24 hours is at P376.78, while those accounts with intermittent supply of water it’s at P101.30 per water service connection,” Dominguez said.


Ronald Espartinez