TRAINING-WORKSHOP. The Sipalay City Tourism Development and Promotions Office in Negros Occidental holds a three-day training and workshop on customer service satisfaction and housekeeping training and workshop for tourism frontliners. Some 30 participants attended the activity, held until Friday (July 12, 2019). | SIPALAY CITY TOURISM OFFICE FACEBOOK PHOTO  

To improve their skills in customer service, some 30 tourism front-liners in Sipalay City, Negros Occidental attended a three-day training and workshop.

Jerick Lacson, city tourism officer, said the Tourism Development and Promotions Office aims to institutionalize the housekeeping system for those working in accommodation organizations. 

The Northern Summit Technical Institute provided the resource persons who imparted knowledge and skills on customer handling and housekeeping among front-liners, as well as owners and managers of resorts, pension houses, hotels and restaurants.

Lacson said the front-liners, all high school graduates, were capable but did not have the  technical background in tourism or hospitality management.

“We aim to level up the skills of tourism front-liners in handling guests and visitors, and also standardize the housekeeping system for the establishments,” he said.

During the workshop, the resource persons also helped participants come up with a monitoring mechanism to determine if they have applied the lessons in their daily work.

“We envision Sipalay City to be a competitive tourism destination not just with a variety of attractions, but also quality tourism services and standards,” he said. (Jojo Mangahis)