The Department of Tourism (DOT) conducted the Filipino Brand of Service Excellence Training program simultaneously across Megaworld Hotels and Resorts’ (MHR) six brands and 12 property locations around the Philippines in one day.
“Megaworld Hotels and Resorts continues to invest in its people and envisions a breed of empowered champions that will help guests win the day’s challenges” Cleofe Albiso, MHR the Managing Director said in a statement.
A total of 400 associates finished modules covering Service Excellence and the 7Ms of Filipino Values, Delivering Excellent Service using the Guest Techniques, and the Heart of Service Recovery.
The participating hotels were Savoy Hotel and Belmont Hotel in Newport Pasay, Kingsford Hotel at the Entertainment City of Paranaque, Eastwood Richmonde Hotel in Quezon City, Richmonde Hotel Ortigas in Pasig, Hotel Lucky Chinatown in Binondo, Manila, Twin Lakes Hotel near Tagaytay, Savoy Hotel and Belmont Hotel in Mactan Newtown, Cebu, Savoy Hotel and Belmont Hotel at the Boracay Newcoast (Panay Region) and Richmonde Hotel Iloilo located at the Iloilo Business Park in Mandurriao.
“Your stays are no longer just about rooms and meals prepared and ready the way you like them. More than that, we are your partners to help you accomplish your goals during your stay,” Albiso said.
Accredited trainers from DOT Metro Manila were Gil Regondola, Maria Susanna F. Edilo, Lax Junnel Mendoza with Regional Director Sharlene Batin in attendance. Cebu properties were handled by Dr. Evelyn Lupango under the leadership of Regional Director Shahlimar Hofer Tamano. Dr. Mae Panes managed Boracay properties and Bryan John Dizon conducted training for Western Visayas properties under the leadership of RD Crisanta “Krisma” Rodrigez.
DOT said that they aim to reach 100,000-trained tourism service providers in the country in 2023.
MHR’s Group Director of People Management and Development Ms. Divinagracia delos Reyes is now working on the “succeeding batches to achieve 100% training compliance for all employees”.
DOT Assistant Secretary Rica Bueno congratulated Megaworld Hotels and Resorts posting in social media “Thank you so much MHR for believing in the Filipino Brand of Service Excellence! Mabuhay! “ in their Facebook page. Shianna Manuel