The Cybercrime Investigation and Coordinating Center (CICC) launched a new chatbot feature on its social media page to help agents accept cybercrime complaints.
Named CYRI, the digital assistant feature is accessible to the public through the CICC Facebook page.
CICC Executive Director Alexander Ramos said that he is hoping that CYRI “will help boost the agency’s capability in fighting cybercrimes.”
“Through CYRI, we can immediately get complaints and concerns related to cybercrimes, data privacy and SIM registration,” he said.
Ramos added that agents on duty can immediately advise or act on complaints received through the chatbot concerning cybercrimes, data privacy and SIM registration.
In a statement, they said that while the chatbot can already communicate through English and Filipino, they will also be launching it to run on regional languages such as Cebuano and Ilocano.
“People can soon choose the language that they understand and they can relate with and feel more confident in answering the questions,” Ramos added.
CICC assured the public that the identity of the complainants will remain confidential under their privacy policy.
The public can connect with CYRI by messaging CICC’s Facebook page.
Those who prefer to talk directly with agents can call the Inter-Agency Response Center (IARC) hotline 1326 which is open 24 hours daily, even during the Holy Week.